I would like to order on Etsy but the item is not listed there.
No problem! You can message me on Etsy the title of the item from BigCartel and I can create a custom listing for you.
Are your vinyl stickers waterproof?
My acrylic charm looks scratched, foggy, or bubbly, what happened?This is most likely the protective film left on during shipping. Once the film is removed the design will look clear and shiny. All charms ship with a sticker reminding you to peel your charm. If you have peeled it and still are seeing defects please contact me with images so I can help you out!
When will you restock _?
I can't usually provide an answer for this, sorry! If its on the way I will let you know. Otherwise it depends on my status of other items that are also in demand and need resupplying. Items that are marked last chance will not be restocked.
Gift wrapping and packaging
Stickers only shipping is sent in untracked letter mail. Charm orders are shipped in bubble mailers with tissue paper and a layer of protective film on the charm. Prints are mailed in a plastic sleeve within a stay-flat envelope. I do not offer gift services and gift notes are up to my discretion. With the volume of orders at the holidays I don't have the ability to write out personal notes, sorry! :(
I recieved my order but something's wrong, what do I do?
I am not responsible for carrier delayed or stolen packages.
Print on Demand Items
Print on demand items like shirts and sweatshirts are mailed separately from prints, stickers, and keychains.
Should you have a problem with a print on demand item on arrival such as:
- lncorrect garment type received
- Incorrect size
- Large defects in the print
Please send an image proof in the form of a view of the garment laid down on a flat surface. The barcode sticker and the whole product must be visible for my supplier to do a replacement.
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. This is from a non-permanent fixation agent applied during the printing process . Both should go away after one wash. Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items.